Looking through the posting in Yahoo! a few AA rep producing “deaf and dumb†on their baggage is impolite and so they should have a lot more than a phony apology. you merely dropped a customer.
Luis not only bought us on the flight but upgrade to top notch. This was a large treat for us. The flight number was AA2386 just in case I spelled Luis’s previous identify wrong.
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The definition of shopper service at American Airlines just isn't described in any recognized terms. It does not address the customer or suggest any service in any way. My daughter, touring solo, had the modern expertise of waiting in line at Heathrow so lengthy to check in that she missed the checkin by 2 MINUTES although the plane was for the gate for one more forty five minutes. The agent, And that i use that word generously, demanded she purchase A different ticket for any later flight in a price of yet another $three hundred. Then proceded to tell her the seat might be assigned with the gate. OK, problem resolved. You think that! When the gate is assigned she goes for getting her seat assigned and the ‘AGENT’ who'd not let her on the 1st flight cancelled her seat on both equally the initial and second flight just after taking her cash! So she wasn’t off that 1st flight nonetheless, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she compensated additional dollars. The good news is we were in communication and she spoke with a supervisor who produced a seat to her. When she questioned who had cancelled the her reservation, they stated they did not know. This all happened inside a a few hour interval. She eventually boarded quarter-hour just before departure, I hope. So my spouse And that i contacted American Airlines to confirm if she was in a position to get about the airplane and who experienced cancelled her flight, given that there was a economic transaction and no financial transaction happens with out a file of who made it, just one would think, for accounting and theft stability functions by itself. My partner called initially and spoke to JAYNE FUENTES, a supervisor who after a long discussion gave us NO Information. She couldn't explain to us if my daughter acquired a seat about the flight, got around the aircraft, or who bungled the extra purchase. She truly stated that ‘They are really open up terminals and they don't sign up that is scheduling or accepting payment for just a seat reservation.’ That is accurate accounting for yourself. So my spouse thanked her politely for all her help at which stage I mentioned JAYNE FUENTES explained to us nothing at all she was of no help at all. Then I known as American Airlines and spoke to another supervisor, JANE GRAY, a one who really should not be permitted to respond to phones in the prison.
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My friend of mine booked my mom a reservation from haiti to miami fl I paid out her $300 to obtain me the fares even so she did not told me the flight are going to be booking on the nonrevenue flight it was a ridicullus moment for all of us, quesion I have Should the seat isn't warranty why did she took the money from me
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Get the CEO’s to examine repeat business enterprise and after that they may realize why They can be frequently not producing The underside line. I am able to honestly state that I’m in no way reserving together with your airline once more. many thanks, Sincerely
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AA misplaced my baggage in Miami by not possessing it with me on my flight to Talahassee, Fl and Once i lodged a criticism they gave me a file locator to examine position. It took three times to get my luggage And that i had to journey to Panama Metropolis Aprt to get my baggage immediately after Tallahassee Aprt bought it and sent it to Atlanta then to Personal computer by Delta.
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I've spent hours over the phone wanting to untangle a mistake built in generating reservations with American Airways on-line. Just after dealing with the entire actions in reserving a flight for my household of three (Brian, Marcela & Lorenzo Hawk) and incorporating my bank card no. to buy the 3 flights, I didn't have a confirmation, but a window on my video display that said “This webpage can't be exhibitedâ€. I took that to imply which the transaction didn't go through, so I commenced all once again with a unique travel agency.
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