I happen to be about the cell phone for three several hours trying to solve a difficulty exactly where my bag was split open up and my belongings lacking.
Whenever we boarded flight 556 in monte go bay today we had been the main people today in our segment in the cabin and we noticed a backpack tucked driving row eight without any person anywhere that it belonged to . We pointed it out to a person with the AA uniform who seemed to be a passenger and he was very impolite stating it belongs to an AA worker and clearly I must have not been on this kind of airplane right before. My partner And that i come to feel incredibly not comfortable with such a reaction from 1 within your workers!!
Hi, I necessary to improve this reservation, I booked this flight, I bought insurance coverage, I’m needing to go take a look at my mother that has terminal Mind most cancers, I’ve been traveling American The full time to get to determine her. I have already been acquiring insurance policies every time, which time, My partner is snowed in and may’t appear home in the perfect time to appear following my Children so I'm able to go away. I are on the cellular phone now for over one hour attempting to adjust or get something heading with my flight with Completely no good results along with the vacation insurance coverage you deliver and market as isn't going to cover this type of journey alter unexpected emergency (!
– Flip your method and also to not address The shopper like Grime. Realize that they are your ‘bread and butter’ and without having them you wouldn’t be in Procedure at all.
I am sorry to declare that our expertise in the AA counter in Newark was a lot less than stellar – Of The 2 buyer service reps in the counter assisting passengers examining in, 1 committed her time for you to ONLY First-class travellers, and another lady appeared to do as small as you possibly can – also chaotic worrying about what All people else was carrying out – all apart from what she could possibly be executing! As the line grew for a longer time, the fewer interested she grew to become, and her Perspective was horrific – It took us a lot less time and energy to get for the Airport than it did standing in line to check in! (in excess of an hour with only 4 people today in front of us). By the time we stepped up towards the counter – a brand new agent received on board – we needed to “tranquil ourselves down†– you may visualize how another forty or so men and women started to really feel guiding us! When you continuously attempt to inform us, you “care†concerning the passenger, and this particular person could use a bit of Angle adjustment – or uncover her One more situation!
I'm emailing this comment for you making sure that AA may well far better have the ability to persuade workers being additional courteous when issues go Mistaken.Shopper service could make such a variance for people using your service.
I lately took a flight from JFK to St Thomas on the Saturday eight am flight and had by far the most helpful, successful knonwledgable flight attendant she was good. I'd love to many thanks her for making my trip far more pleasurable.
I had been a passenger on yor flight AA2016 outside of Phil. airport on 4/nine/16 and return flight AA1755 away from Atl. airport again to Phila. on 4/10. My ticket was for an aisle seat with wheelchair support thanks to my handicap. Within the flight outside of Phila., I had an aisle seat. The youthful Woman occupying the window seat was so big she couldn’t fasten her seatbelt. She quickly fell asleep and began snoring loudly which continued for the entire flight. About the flight back, I had my boarding move was find out here now for a daily seat. I tried to vary seats on the kiosk , because it indicated there were more seats in the most crucial cabin space devoid of achievements. My son and daughter-in-regulation were denied gate passes to help me get all the way down to the airplane and also the ticket agent was truly disagreeable. I attempted to upgrade within the boarding desk, then youthful gentleman indicated my ticketwas for handicap in his Laptop, he mentioned the cabin seats had been available and attempted to enhance me but devoid of accomplishment. When I got back again into Phila., I waited Virtually forty minutes to acquire through the plane to baggage. This was quite possibly the most humiliating and demeaning experience I have ever had. When the wheelchair last but not least arrived, the girl began complaining about having to press me. She couldn’t have the wheelchair up the elevation.
I am unfortunate to convey I am dissatisfied in American Airline’s handling of the issue. We never ever received our luggage until eventually late from the day on March 13th. To include insult to harm we were being charged $25 for every bag by American Airlines for our return flight home even though we didn’t fork out to check our luggage on just how on the Virgin Islands.
On January 25th I contacted American Airlines, as I checked out our reservations and discovered that my Daughter experienced us traveling all day long, So I named to up grade our tickets to first-class as I did not wish to travel all day long in mentor. I take advantage of lay make an effort to vacation firstclass as I'm sure you could assessment but I'm attempting to save my Miles as we have been preparing a significant family/graduation vacation to Hawaii.
My wife and I flew on AA266 Feb 5 from Lihue to L.A. We had paid for bulk head seats (8A,8B). We got 12A and 12B as a substitute. The desk mentioned it was to stability the airplane for takeoff thanks to vacant seats Which we might be returned to 8A and 8B in the air.
Very upset which has a.A. purchaser relations. My spouse went to Italy for the memorial of her mother and while she was there she obtained bronchitis with ear an infection, subsequently the medical doctor recommended her not to fly right before a person week to apparent the infection.
Stranded in San Diego, CA. Attempted to simply call client relations range, but Online page lists the exact same number as cargo number. Is that this to prevent telephone phone calls. Waited about two hours for the return simply call from reservations.
So, There are many matter’s I have observed which i will note here, and think about it my very own academic venting due to the fact they do not serve The client properly in any respect with regard to this: